StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Business Analysis of a Company's Failure - Case Study Example

Cite this document
Summary
The role of the workforce in the success or even mere survival of a business organization cannot be overstated. The old clich which states that "people are our most valuable asset" will not probably met disagreement with any manager in this competitive business environment…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER98.4% of users find it useful
Business Analysis of a Companys Failure
Read Text Preview

Extract of sample "Business Analysis of a Company's Failure"

Download file to see previous pages

John Purcell further highlighted the importance of employees in his research which emphasized the huge role played by the company's workforce as "strategic partners." This research strongly supports the highly economist viewpoint of Grant (219) of "aligning employees with organizational goals." Schuler and Jackson gave a more precise description on how management should "align" their workforce to support the company crafted strategy. This paper opts to further highlight the importance of workforce by looking at how Dell, Inc.

failed due to human resource problem. Dell, Inc. is widely recognized as one of the market leaders in the global information technology (IT) industry. The company corners the largest market share in the US personal computer (PC) market accounting for 33% in 2003 (Dell, Inc. in 2005 C-130). This success in the global industry is highly attributed to its employment of a unique direct business model and just-in-time inventory system which is backed by excellent customer service. The organization has gained a strong reputation in delivering customer satisfaction by the manner the customer service representative handles calls, enquiries, and problems.

However, this reputation has been tainted when it choose to employ Indians to handle both corporate and consumer clients. The growing globalization ushered a new trend. Managers argue that BPO is a "management tool" which "frees companies to build upon their core competencies by leaving the non-core stuff to providers" (Banham 1). Through the use of business process outsourcing, Dell hoped to cut costs without affecting service quality. However, this expectation has not materialized with its utilization of Indian call centers.

The customers complain that "technical-support representatives were difficult to communicate with because of thick accents and scripted responses." What becomes apparent is the difficulty in communication due to significant language barrier. This new trend has adversely affected customer satisfaction while also endangering the sales and market share of the business organization. This paper believes that this business failure is primarily due to the employment of Indian human resource. It is stated above that the human resource of companies should be considered strategic partners which are essential in achieving the goals of a company.

Dell, in a sense, is seen to be only concerned on the cost efficiency of business process outsourcing but has not fully considered the issue of turning their Indian employees as strategic partners. It can be seen that Dell is not able to fully communicate and stress to prospective Indian call center agents that they are essential in the company's success. Thus, it turned out that these employees fail to realize their worth in the business organization. It can be seen that Dell has also been lax in their recruitment and selection process.

As the company is striving to maintain excellent customer service, it should also be very strict in hiring customer representatives and ensure that those selected can fully deliver the quality of

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Business Analysis of a Company's Failure Case Study”, n.d.)
Business Analysis of a Company's Failure Case Study. Retrieved from https://studentshare.org/business/1527533-business-analysis-of-a-companys-failure
(Business Analysis of a Company'S Failure Case Study)
Business Analysis of a Company'S Failure Case Study. https://studentshare.org/business/1527533-business-analysis-of-a-companys-failure.
“Business Analysis of a Company'S Failure Case Study”, n.d. https://studentshare.org/business/1527533-business-analysis-of-a-companys-failure.
  • Cited: 0 times

CHECK THESE SAMPLES OF Business Analysis of a Company's Failure

Misevaluation Affects the Failure of Merger and Acquisition Activities

The understanding over the impact and influence of misevaluation in the failure of mergers and acquisitions has been presented in a logical and illustrative manner by covering wide arrays of information on the research topic.... … The understanding over the impact and influence of misevaluation in the failure of mergers and acquisitions has been presented in a logical and illustrative manner by covering wide arrays of information on the research topic....
27 Pages (6750 words) Dissertation

Job description of ICTbusiness and systems analysts in organisations and different countries

Business analysis encompasses assessments, studies, and analysis of the business functions applied with IT and software applications.... business analysis reconciles the traditional business functions and the technology or software so that without it the whole thing will crumble – for example, an organisation conducting outsourcing of human resource has to incorporate the traditional functions with the new personnel who will be handling human resource management....
104 Pages (26000 words) Thesis

Case Study Analysis Of A Business Failure: Woolworths Plc

This case study shall deal with the phenomenon of business failure, and its occurrence in the UK retail sector.... Several of these hardest hit are in the retail sales business.... The recent economic crisis came at the end of a long and bullish economic cycle, when most forecasts were optimistically projecting record earnings for most enterprises into the next five years....
40 Pages (10000 words) Essay

Reasons for Wesabes Business Failure

Wesabe's Business failure Name Institution Date Wesabe's Business failure Introduction Starting a business is highly risky; in fact, 80 percent of small enterprises fail five years after formation and 50 percent within the first year (Zimmerman, 2011).... Reasons for failure As earlier stated, most businesses fail after a few months in operation.... However, the company's woes began even before the company was formed as several companies had started working on similar plans....
6 Pages (1500 words) Research Paper

Argentis A Score and Altmans Z Score Models

Thus Altman's Z score model is to a great extent dependent on the data culled out from a company's published financial statements and its reliance on the qualitative aspects of business is almost negligible Advantages of Z score model are: This model is considered to be highly accurate.... This essay "Argenti's A Score and Altman's Z Score Models" focuses on Altman's 'Z' Score model that is a noteworthy quantitative approach towards corporate failure analysis, whereas Argenti's 'A' Score model definitely stands to be its consummate qualitative counterpart....
4 Pages (1000 words) Essay

The Prediction Of Company Failure Using Financial And Non-Financial Information

One thing is very important to note here that the failure rate per 1,000 businesses fluctuates depending upon the economy, but the average liability tended to increase over time.... Though business failure is more common among smaller firms, large firms are not immune to it.... So governmental intervention or mergers are often used as methods to avoid failure.... For example, the US government gave aid to Chrysler in the 1980s to avoid its failure....
26 Pages (6500 words) Essay

Business Failure - Woolworths Plc

The author of this essay "Business failure" touches upon the typical problems in business.... This case study shall deal with the phenomenon of business failure, and its occurrence in the UK retail sector.... Several of these hardest hit are in the retail sales business....
39 Pages (9750 words) Essay

Risk from the Perspective of a Project Manager

business managers responsible for planning, organising and managing a project must identify potential risk factors that could impede the achievement of a project's identified objectives.... From the perspective of the project manager, risk is the effect of uncertainty on… Managing risk is the competency of a business manager to identify, evaluation and set a priority to certain predicted hazards or project threats that can complicate project continuity (Haneef, et al....
12 Pages (3000 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us